At ATTIREXIO VENTURES, we want you to be completely satisfied with your purchase. We carefully inspect our clothing, bed sheets, and premium fabrics before dispatch. However, if you receive a damaged, defective, incorrect, or unsuitable product, you may request a return or exchange according to the conditions below.
Return Eligibility
You may request a return or exchange within 7 days of delivery if:
- The product is unused, unworn, and unwashed.
- The product is returned in its original condition and packaging.
- All tags, labels, and accessories are intact.
- You have valid proof of purchase or order details.
- The item received is damaged, defective, or different from what you ordered.
Products that do not meet these conditions may not be eligible for return or exchange.
Clothing Products
Clothing items can be returned or exchanged if they are:
- Unworn and unused.
- Unwashed and free from stains, perfume, or alterations.
- Returned with original tags and packaging.
- In the same condition in which they were delivered.
Size exchanges are subject to product and size availability.
Bed Sheets & Bedding Products
Bed sheets and other bedding products can be returned only if they are:
- Unused and unwashed.
- In their original packaging.
- Free from stains, damage, or signs of use.
- Returned with all included pieces and accessories.
For hygiene and quality reasons, used or washed bedding products cannot be returned unless there is a manufacturing defect.
Premium Fabrics
Premium fabrics may be returned only when the fabric is:
- Unused, unwashed, and unstitched.
- In its original condition.
- Not altered, cut, or customized after delivery.
Fabric that has been cut, stitched, altered, or customized according to the customer’s requirement cannot be returned or exchanged, except when the product received is defective or incorrect.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number.
- Product details.
- Clear photographs or videos showing the issue.
- A brief description of the problem.
Once verified, we will arrange an appropriate replacement, exchange, or refund.
Non-Returnable Items
Returns may not be accepted for:
- Used, worn, or washed products.
- Products without original tags or packaging.
- Customized or made-to-order products.
- Cut or altered fabrics.
- Products damaged due to improper handling or washing.
- Clearance or final-sale products, where specifically mentioned.
Exchange Policy
Eligible products may be exchanged for another size, design, or available product. Exchanges are subject to stock availability.
If the replacement product is unavailable, we may offer an alternative product or process a refund as applicable.
Refunds
Once we receive and inspect the returned product, we will notify you regarding the status of your refund.
Approved refunds will be processed to the original payment method. Depending on your bank or payment provider, the amount may take approximately 5–7 business days to appear in your account.
Return Shipping
If the return is due to a damaged, defective, or incorrect product, ATTIREXIO VENTURES will handle the return shipping as applicable.
For returns due to reasons such as size preference, change of mind, or personal choice, return shipping charges may be the responsibility of the customer.
How to Request a Return
To request a return or exchange, please contact ATTIREXIO VENTURES with your order number and reason for the request.
Our team will review your request and provide further instructions regarding the return or exchange process.
Need Help?
If you have any questions regarding your order, return, exchange, or refund, please contact our customer support team.